Effective Date: June 1, 2026
This policy applies to all services, digital products, and physical products offered by WaSaBē MINT, operated by Middleway Systemic Solutions, PLLC. Please read this policy carefully before booking a service, enrolling in a program, or making a purchase.
1. Appointment Cancellations and No-Shows
We ask that you provide at least 24 hours notice if you need to cancel or reschedule an individual therapy, coaching, or consultation appointment.
Cancellations made with less than 24 hours notice and missed appointments are subject to a $100 late-cancellation or no-show fee.
This fee applies regardless of the reason for cancellation unless otherwise agreed upon in writing in advance. Insurance does not typically cover late-cancellation or no-show fees. Clients are responsible for paying this fee out of pocket.
If you have a concern about a cancellation, please contact us as soon as possible and we will do our best to work with you.
2. Professional Services
Payments for professional services — including individual therapy, couples and family therapy, coaching sessions, consulting, training, workshops, and speaking engagements — are nonrefundable after the service has been delivered.
If you need to cancel a scheduled service before it takes place, please refer to the cancellation policy above. Requests to reschedule are accommodated when possible and subject to availability.
3. Group Programs
Payment for group programs becomes nonrefundable once program service, access, or materials have been delivered.
The late-cancellation fee for individual appointments does not apply to group absences. Missing a group session does not entitle a participant to a refund or a makeup session unless otherwise stated in the program agreement.
If you need to withdraw from a group program before it begins, please contact us promptly and we will discuss your options.
4. Digital Products
Digital products — including downloadable materials, worksheets, recorded content, courses, and any electronically delivered resource — are nonrefundable after delivery or after access has been provided.
If you experience a technical issue that prevents you from accessing a digital product you have purchased, please contact us at info@wasabemint.com and we will work to resolve it promptly.
5. Physical Book — Shipping and Returns
Shipping
A shipping and handling fee of $7 applies to all physical book orders. This fee is added at checkout and is displayed before payment is completed. The $7 shipping and handling fee is nonrefundable unless your order arrived damaged, defective, or incorrect.
Returns
The physical book is the only item eligible for return. To be eligible for a return, the book must be unused, in its original condition, and returned within 14 days of the delivery date.
To initiate a return, contact us at info@wasabemint.com with your order number and reason for return. Do not send a return without contacting us first.
Once your return is received and inspected, we will notify you of the approval or denial of your refund. If approved, your refund will be processed and applied to your original payment method within 7 to 10 business days. The original $7 shipping and handling fee will not be refunded unless the item arrived damaged, defective, or incorrect, in which case we will cover return shipping costs and issue a full refund.
Items that are returned without prior contact, outside the 14-day window, or that appear used or damaged upon return will not be accepted and will not be refunded.
6. Damaged, Defective, or Incorrect Orders
If your physical book arrived damaged, defective, or incorrect, please contact us within 5 days of the delivery date at info@wasabemint.com with your order number and a description of the issue. We will arrange for a replacement or a full refund at no additional cost to you, including return shipping where applicable.
7. Consultations
A complimentary 15-minute consultation is available but is not required. This consultation is offered as an opportunity to discuss your needs and determine whether this practice is the right fit.
Consultations that extend beyond 15 minutes are billed at $50 for each additional 15-minute increment. Additional time is billed only when it is requested and agreed upon during the consultation.
8. Contact
If you have questions about this policy or need to discuss a cancellation, refund, or return, please contact us at:
WaSaBē MINT — Middleway Systemic Solutions, PLLC
Email: info@wasabemint.com
* Insurance participation and eligibility vary by plan, state, and service platform. Coverage must be verified before the first session.
